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Public Safety Dispatcher

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Duties
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## Duties
### Summary
About the Position: This position provides essential emergency dispatch services to the Ft McCoy Community. Work is performed in a highly stressful, restricted office environment. Incumbent is required to work regardless of weather conditions or Force Protection Condition and to report to duty at the regularly scheduled time. This position is subject to shift work (required to work an alternate work schedule), which requires an uncommon tour of duty (including nights, weekends and holidays).
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### Responsibilities
Receive and evaluate 911 emergency calls and dispatch appropriate fire, police and ambulance services.
Dispatch appropriate fire, police and ambulance services based on call information.
Refer non-emergency callers to appropriate civilian and governmental agencies.
Monitor severe weather reporting system and broadcasting alerts as necessary.
Monitor closed circuit television and alarms and take appropriate action to address observed activity.
Retrieve sensitive law enforcement information from computerized databases.
Utilize electronic and paper maps to direct first responders to incidents.
### Travel Required
Occasional travel - The business travel requirement is 5%
##### Supervisory status
No
##### Promotion Potential
6
#### Job family (Series)
2151 Dispatching
Requirements
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## Requirements
### Conditions of Employment
In accordance with Executive Order 12564 for a Drug-Free Federal Workplace, this position requires applicants to pass a drug test prior to employment and be subject to random drug testing for the duration of employment.
The incumbent may be required to wear a uniform.
This position requires the incumbent to possess and maintain a valid state driver's license.
This position is subject to shift work. The incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
This is a mission essential position and the incumbent is required to work regardless of weather conditions or Force Protection Condition (FPCON).
The incumbent is responsible for attaining continuing dispatch education requirements through in-service training that is offered locally.
The work is performed in a highly stressful, restricted office environment. At times work activity will be fast paced with multiple activities requiring attention at the same time.
See "Additional Information" section for required certifications and training.
### Qualifications
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
30 Percent or More Disabled Veterans
Current Civilian Employees of the Organization
Current Permanent Department of Defense (DOD) Civilian Employee (non-Army)
Executive Order (E.O.) 12721
Interagency Career Transition Assistance Plan
Military Spouses, under Executive Order (E.O.) 13473
Non-Appropriated Fund Instrumentality (NAFI)
Non-Department of Defense (DoD) Transfer
Office of Personnel Management (OPM) Interchange Agreement Eligible
People with Disabilities, Schedule A
Postal Service/Peace Corps and Other Unique Authorities
Priority Placement Program (PPP), Program S (Military Spouse) registrant
Reinstatement
Veterans Employment Opportunity Act (VEOA) of 1998
Veterans Recruitment Appointment (VRA)
In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes work that involves coordinating multiple priorities in a fast-paced environment, operating a multi-line phone system, providing route determinations or instructions to drivers, scheduling routes, recording and maintaining records and communication logs, or providing logistical support. Emergency service experience which may have been obtained through law enforcement, fire protection, medical service, emergency service dispatcher, or other similar activity is preferred but not required. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted.
You will be evaluated on the basis of your level of competency in the following areas:
Decision Making
Interpersonal Skills
Manages and Organizes Information
Technical Competence
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).
### Education
This job does not have an education qualification requirement.
### Additional information
Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
You will be required to provide proof of U.S. Citizenship.
Two year trial/probationary period may be required.
Direct deposit of pay is required.
Newly hired personnel are required to obtain and maintain the following certifications within one year of employment: CPR, Emergency Medical Dispatch System, DoD Hazardous Materials Awareness, DoD Telecommunications I/II, Central Operations Police Suite (COPS), National Crime Information Center (NCIC) and Transaction Information for Management of Enforcement (TIME).
Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
This is a Career Program (CP) 24 position
Multiple positions may be filled from this announcement.
Salary includes applicable locality pay.
Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority. To receive selection priority for this position, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your ICTAP eligibility. Additional information about the program is on OPM's Career Transition Resources website.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
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### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your r?sum? and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your r?sum? and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
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### Background checks and security clearance
##### Security clearance
Secret
##### Drug test required
Yes
Required Documents
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## Required Documents
The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Merit Checklist and Proof of Eligibility.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
Your resume may be submitted in any format and must support the specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
For additional information see: What to include in your resume.
2. Other supporting documents:
Cover Letter, optional
Most recent Performance Appraisal, if applicable
Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
Benefits
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## Benefits
Review our benefits
How to Apply
Help
## How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 12/11/2018 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/10368009).
Follow the prompts to select your r?sum? and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process .
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
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### Agency contact information
### Army Applicant Help Desk
##### Phone
(000)000-0000
##### Email
USARMY.APG.CHRA-NE.MBX.APPLICANTHELP@MAIL.MIL
##### Address
DE-APF-W0XYAA US ARMY GARRISON FORT MCCOY
DO NOT MAIL
Fort McCoy, WI 54656
US
Learn more about this agency
### Next steps
If you have questions regarding this job posting please visit https://portal.chra.army.mil/hrpublic?id=formpublic&sys;id=-1&table;=uapplicationinquirystaging and complete the online submission form. To expedite the process please include the Job announcement number, which can be found at the top, right hand side of the job announcement.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
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Fair & Transparent
## Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
### Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
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### Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
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#### Legal and regulatory guidance
Financial suitability
Social security number request
Privacy Act
Signature and false statements
Selective Service
New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/518107900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates: 12/02/2018 to 12/11/2018
Service: Competitive
Pay scale & grade: GS 6
Salary: $37,223 to $48,385 per year
Appointment type: Permanent
Work schedule: Full-Time

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